Purchase Policy

Your use of Fetery’s Services is at all times subject to the Terms of Conditions, which incorporates the Purchase Policy. Any terms we use in these Purchase Policy without defining them have the definitions given to them in the Terms of Conditions.

Selling

All sellers agree to abide by the local and EU laws. Fetery aims to make it easy for sellers to comply with the legislation, however, all compliance is the responsibility of the seller.
Sellers are responsible for their offers. This concerns all legal matters that are required for a contract on the Internet. In particular, general information obligations in distance selling, a right of withdrawal, conditions of sale, truthful article or service description and delivery conditions. As far as Fetery assists in the compilation of these texts, this is done without any liability whatsoever.
Sellers must clearly state their Wholesale Policies, including minimum order quantity, production time, delivery terms, return policies, and average shipping costs. Information that is different for particular products must be stated in the product description. Each order has to be confirmed by a Seller before payment is taken. During the confirmation, Sellers must provide the exact shipping costs and ship by date, and thereafter must post items purchased within promised terms.
All purchases must be shipped by liable delivery services and tracking info should be provided unless different is agreed in writing (e.g. email) with the buyer.
Payment is made between two parties (Buyer and Seller) without Fetery’s participation.
If a Buyer file a claim for the order, Fetery will reasonably attempt to contact the Seller to resolve the issue. Regular cancellations and returns should be proceeded by the Seller according to their Wholesale Policies. The following are some examples of scenarios that may cause the claim from the Buyer to Fetery and may result in termination of Seller’s account:

  • The item(s) received is a different colour, model, version, or size.
  • The item has a different design or material.
  • The Seller failed to disclose the fact that an item is damaged or is missing parts.
  • The Buyer did not receive the number of items as listed on the order.
  • The condition of the item is misrepresented.

Buying

When you order goods via fetery.com, you accept our Terms of Conditions and Seller’s Wholesale policies (including delivery terms) stated on seller’s shop page or item’s description.

Seller’s terms usually define minimum order quantity, production time, delivery terms and return policies. Seller’s terms are different for each seller/brand and set by the sellers themselves.

To help set expectations, please check the average lead times for the Seller. You can find this info in the Seller’s shop page.

After the order is placed on Fetery.com you will receive Order acknowledgement e-mail. After the Seller confirms the received order, there might be additional shipping costs added or deducted from the order, as well as VAT charges added if the transaction is not subject to Reverse Charge.

We will send you an order confirmation email with the final purchase total and due date. The due date is set according to ship by date set by the Seller. You have to pay via payment method agreed with the Seller.

Seller may file a claim with Fetery if the payment isn’t done by the due date and this may be the reason for termination of your Fetery Buyer account. All payments shall be paid upfront to the shipping unless other terms are agreed by the Seller. The Seller may delay the shipping in case of delayed payment.

All Products are delivered F.O.B. Seller’s place of shipment. We only accept sellers with the EU member state as their place of shipment.

Seller will use reasonable commercial efforts to ship Products on the agreed-upon ship dates, consistent with its then-applicable lead time requirements. In addition to the price, Buyer will pay all charges, including without limitation transportation charges, insurance premiums, and shall be responsible for all taxes, duties, costs of compliance with export and import controls and regulations, and other governmental assessments if applicable.

Returns Policy and Missing / Damaged products

Sellers are expected to outline the return process and details on their Shop pages on Fetery.com.

Sellers are directly responsible for following up on missing/damaged products. In order to report the issue, please contact Fetery at support@fetery.com at the earliest convenience. All missing or damaged items must be submitted within 14 days of the shipment being received.

Unless the Seller has stated otherwise, the Buyer is responsible for paying for the cost of return postage.

If you find yourself in a dispute with a Buyer or Seller, about any issue related to a transaction on Fetery, you may contact our support team at support@fetery.com. Fetery will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. Fetery has no obligation to resolve any disputes.

Cancelling a transaction

If you purchased incorrect items, ordered too much, or bought from the wrong brand, we can help you with partial or full cancellation of your order. However, out of respect for our Sellers, many of which lovingly craft their products by hand, we require that you reach out within 24 hours of placing the order so that they do not get started fulfilling the order before you cancel.

Note: Once the order has shipped, we cannot cancel the order.